Boas Práticas na Gestão de Grupo de Trabalho Remoto para Análise de Processos Judiciais Antigos no TRE Goiás

Abstract

The Electoral Justice system has a central focus on guaranteeing popular sovereignty and political rights. Thus, there are administrative competencies related to the logistics and organization of elections, plebiscites, and other popular consultations, as well as maintaining electoral records, and jurisdictional competencies related to applying the law in concrete cases through the resolution of electoral conflicts. Currently, it is not enough to merely provide services; there must also be exercise of responsibilities pertaining to transparency and accountability to society. The excellence of such services is currently evaluated through a national judicial assessment system, measured by the National Council of Justice (CNJ) within the CNJ Quality Award framework—which presents four thematic pillars: governance, productivity, transparency, and data and technology. Consequently, this dissertation presents an approach to the concept of judicial excellence through methodologies specific to digital transformation at the Regional Electoral Court of Goiás (TRE Goiás). The work consolidates three scientific proposals: (1) integration of the International Framework for Court Excellence (IFCE) into TRE Goiás routines, focusing on convergences with the judicial assessment system of the CNJ Quality Award; (2) inspiration from the Analytic Hierarchy Process (AHP) for prioritizing judicial excellence criteria, particularly regarding the productivity pillar; and (3) case study analysis of implementing a Model-View-Controller Evolutionary Acquisition Interdisciplinary Research Project Management (MVC-EA-IRPM) model in a remote working group. The research focuses on the dialogue between the international judicial assessment framework architecture (IFCE), multicriteria analysis method for indicator prioritization and decision-making within the productivity pillar of the national judicial assessment system (CNJ Quality Award), and finally, the experience at TRE Goiás through remote working group management supported by scientific concepts and methodologies aimed at innovation for judicial excellence. First, it is important to identify and compare the concepts and characteristics of the IFCE international standard for judicial assessment systems against the CNJ Quality Award to verify what actually lies behind indicators and metrics—that is, investigating what judicial excellence means for better results in service delivery to society, interpreted differently by each system. Subsequently, a study is presented on applying a multicriteria decision method (AHP) for strategic prioritization of indicators within the productivity pillar of the CNJ Quality Award. Finally, the experience of managing a Remote Working Group (GTR) through application of the MVC-EA-IRPM methodology in annual evolutionary cycles is reported, yielding positive results in performance indicators: from zero points in the "adjudicate or close oldest cases" indicator (2022-2023 cycle) to maximum score (2023-2024 cycle), culminating in TRE-GO's progression from Silver Seal to Gold Seal in the CNJ Quality Award. The experience structured a governance model, functional division, digital management, and indicator-based monitoring.