Desenvolvimento de um chatbot com inteligência artificial para atendimento aos cidadãos pela Justiça Eleitoral do Tocantins

Abstract

This dissertation focuses on development and implementation of a Chatbot for public service by the Electoral Justice of Tocantins. The main goal is to improve access to information and facilitate citizen interaction with electoral services. Amidst the COVID-19 pandemic, the need for virtual assistance became urgent, leading to the development of this technological solution. The Chatbot employs artificial intelligence technology, specifically the Generative Pre-trained Transformer (GPT) model from OpenAI, to provide automated responses and real-time assistance to users. The dissertation discusses the development and implementation phases of the Chatbot, its integration with popular messaging apps like WhatsApp and Telegram, and evaluates the system's effectiveness in terms of accessibility and user satisfaction. The study highlights the importance of digital citizenship and the efficiency of Chatbots as communication tools in the public sector. The study highlights the importance of digital citizenship and the efficiency of Chatbots as communication tools in the public sector. The achieved results indicate that the use of the Chatbot significantly improved access to information and efficiency in public service, reinforcing the role of technology in transforming public services.