A burocracia universitária operacional: um estudo das rotinas de uma secretaria acadêmica na Universidade Federal do Tocantins

Abstract

Academic processes require the necessary flexibility so that academic secretariats can create a more inclusive environment for all individuals enrolled in higher education courses. In the public sector, promoting inclusion is directly linked to the duty to satisfy the collective interest, and this is not na optional faculty of the State, but ther na obligation. However, the practices of academic secretariats reveal a certain discretionary bureaucracy that can result in losses for users of the services offered. The general objective of this research was to describe the ther nt routines and bureaucratic processes in the daily routine of na academic secretariat at the Federal University of Tocantins (UFT). The methodologies of bibliographic review and ther nte analysis were used to produce this qualitative research, ther n in nature and with na exploratory-descriptive objective, based on scientific thoughts (studies searched in the Capes and SciELO databases, published between 2018 and 2024, in Portuguese), books, legislation, standards and practical data from the academic secretariat of UFT. The theoretical contribution of the research was supported by thoughts alluded to by Cida Bento, Miguel Arroyo, Paulo Freire and others, with the main theoretical basis of this research being the understandings brought by Cida Bento, Miguel Arroyo and Paulo Freire. The results found demonstrated a high volume of academic processes in the UFT secretariat, accessibility problems in the systems and linguistic difficulties. The results also demonstrated exaggerated complexity and little flexibility in deadlines, which can aggravate the cost. The analysis of the processes revealed that even with attempts to automate and make deadlines and ther processes more flexible, such measures are not enough to ensure ther nte and inclusive ther nt, especially in the absence of clearer communication channels, feedback provision and ther issues that affect communication, making it ther nte . The research then considers the emerging need to humanize the processes of the UFT academic secretariat, in the ther nte f more ther nte communication channels and ther strategies necessary to promote greater inclusion in this environment.